Refunds and cancellation

During the beta

While the public beta runs, MerchPPC is free. No card is taken and nothing is charged, so there is nothing to refund. What Pro costs after the beta is on the pricing page.

Who takes the payment

Payments are processed by Creem, our merchant of record. It sells the subscription to you, takes the payment, charges any VAT or sales tax due, and sends your invoice and receipts. Charges appear on your statement under Creem's name. Creem's Buyer Terms apply to the purchase alongside our Terms.

Cancelling

Cancel at any time from Account → Billing with Cancel subscription. Pro stays active until the end of the period you have already paid for, and you are not charged again. Cancelling never deletes your data: it lives in a database inside your own browser, and the free plan keeps reading it.

Refunds

If MerchPPC is not for you, write to us within 14 days of any payment — the first one or a renewal, monthly or annual — and we refund that payment in full. You do not have to give a reason. Write from the address on your account to support@merchppc.com.

Refunds go back to the original payment method through Creem. Banks usually show them within 5 to 10 business days.

Your statutory rights

Nothing here reduces the rights the law gives you. Creem's Buyer Terms (section 8) set out the EU right of withdrawal and how it applies to digital products; the refund above applies on top of it.

Reaching us

support@merchppc.com. We answer within 2 business days. MerchPPC is a trading name of Marco Aurélio Fernandes de Sousa, Unipessoal Limitada, Caminho das Passadinhas, 9, São Vicente, Portugal.